Press Release
Customer Information System Market Set to Cross USD 265.9B by 2032
Pune, India | November 27, 2025
Global Data Route Analytics (GDR Analytics) has released its latest industry intelligence report on the Global Customer Information System (CIS) Market, highlighting steady growth from approximately USD 121.8 billion in 2024 to over USD 265.9 billion by 2032, representing a robust CAGR of 10.1% over the forecast period.
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The consistent market expansion is being propelled by the rising demand for data-centric customer operations across key verticals such as utilities, telecommunications, and financial services. Enterprises are rapidly adopting CIS platforms to centralize data, enhance customer service delivery, and automate billing and account management using real-time insights.
The adoption curve is further accelerated by cloud computing, artificial intelligence, and predictive analytics, which are enabling utilities and service providers to modernize customer engagement, improve operational agility, and maintain regulatory compliance in an evolving digital-first ecosystem.
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Key Market Segmentation:
By Component
•Software
•Services
By Deployment Mode
•Cloud-Based
•On-Premise
By Application
•Utility Management
•Telecom & IT
•Healthcare
•BFSI
•Retail & E-commerce
•Government
•Others
By End-User
•Energy & Utilities
•Water & Wastewater Utilities
•Telecommunication Providers
•Financial Institutions
•Government Agencies
•Others
By Region
•North America (United States, Canada, Mexico)
•Europe (Germany, UK, France, Italy, Spain, Rest of Europe)
•Asia-Pacific (China, Japan, India, South Korea, Australia, Rest of Asia-Pacific)
•Latin America (Brazil, Argentina, Rest of Latin America)
•Middle East & Africa (Saudi Arabia, UAE, South Africa, Rest of MEA)
Key Players Featured:
•Oracle Corporation
•SAP SE
•Hansen Technologies
•Open International
•IBM Corporation
•Fluentgrid Ltd.
•Itineris N.V.
•Wipro Limited
•Gentrack Group Limited
•Milestone Utility Services
•Advanced Utility Systems
•Agility CIS
•Infosys Limited
•Clevest Solutions Inc.
•Fathom Global Water Management
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About the Company
Global Data Route Analytics is a market research and consulting firm that provides businesses with data analysis, market forecasts, and tailored reports across various industries. The company uses advanced data analysis techniques, proprietary data, and an expert team to help clients understand market trends, make informed decisions, and develop strategies. They focus on delivering customized solutions, competitive intelligence, and growth strategies to help businesses succeed in their respective markets.
Media Contact:
Srushti Tungar
Global Data Route Analytics
